Shop software · Kenya
Kirana / grocery duka billing software for Kenya
Duka & grocery POS for Kenya with M-Pesa, cash, credit ledger, offline billing. Best price guarantee, 15-min callback, 30-min support. Nairobi, Mombasa, Kisumu.
- Best price guarantee
- 30-minute quick support
- 15-minute callback
- Works when the net drops
We call within 15 minutes on IST — we will match your Kenya time on the call.
Kenya dukas and mini-marts need software that respects M-Pesa, cash, and customer credit — not a US grocery template. Zeline ships kirana-style counter billing for Nairobi, Mombasa, Kisumu and towns across Kenya: fast item search, dues ledger, day-end till, and offline bills when the net drops. WhatsApp for a 15-minute callback; best price guarantee on scope; 30-minute quick support after you go live.
Our guarantees for your counter
Best price guarantee
For the same kirana / duka scope in Kenya, if you show a comparable written quote we will beat it or match it — before you pay a rupee of build fee.
30-minute quick support
Stuck on a bill, stock count, or printer? Message WhatsApp during support hours — a Zeline engineer responds inside 30 minutes, not a ticket queue.
15-minute callback guarantee
WhatsApp us from Kenya. We call you back within 15 minutes and match your local time on the call.
Offline-first billing
Net drops at the counter happen everywhere. Keep billing offline; sync when the connection returns so the evening till still ties.
What goes wrong at this counter
- M-Pesa + cash + credit customers make evening reconciliation painful.
- Stock for sugar, cooking oil, and soap runs out without warning.
- Paper books lose who owes after month-end.
- Imported POS ignores how Kenyan dukas actually sell.
What we put in your hands
- Counter billing tuned for duka SKUs and loose items
- Customer credit ledger with optional WhatsApp reminders
- Day-end slip for cash + M-Pesa + credit
- Offline billing with later sync
- Best price guarantee and 30-minute support
How this kirana software helps you earn more
Shops that bill with Zeline typically lift monthly sales after go-live — tracked across live counters.
| # | How you earn more |
|---|---|
| 1 | Bill loose and packed items on one fast counter — no long queues. |
| 2 | Keep customer credit / khata clear: who paid and who still owes. |
| 3 | Close the day with one report — cash, digital payments, and credit together. |
| 4 | Know what is running low before you run out of fast movers. |
| 5 | Train helpers in one evening — simple screens, not heavy ERP. |
| 6 | Send WhatsApp bills or dues reminders only when you choose. |
| 7 | Best price on scope, plus quick WhatsApp support after you go live. |
Counters using Zeline
0
Avg. monthly sales lift
+0%
What is included in the kirana app
- Fast counter billing for loose weight + barcode / search items
- Customer khata / credit ledger with optional WhatsApp reminders
- Mixed tender: cash, M-Pesa, cash, split payments
- Day-end till slip: cash vs digital vs credit
- Purchase entry and supplier-wise stock for top SKUs
- Low-stock alerts on rice, oil, soap, and other fast movers
- Offline bill queue with later sync
- Role-based staff login and rate lock
- Print / share thermal or A4 bills
- City and language pack setup for Kenya
Built for these neighbourhood stores
- Neighbourhood dukas
- Mini-marts and kiosks
- Grocery counters taking M-Pesa daily
- Owners leaving paper sales books
Why shop owners pick Zeline
- Competitors sell generic grocery POS; we map your exact counter — loose goods, credit families, and local payments.
- Human WhatsApp support with a 30-minute response promise during support hours.
- Best price guarantee on like-for-like kirana scope — we want long shops, not one invoice.
- Callback in 15 minutes so you can decide the same day you message.
- Setup speaks Kenya money habits, not only foreign retail jargon.
Made for how shops take money here
Built for Kenya neighbourhood duka counters. We map checkout to M-Pesa, cash during onboarding — no mall ERP you will not use. Day-end cash, digital payments, and credit (udhaar / khata / customer dues) land in one slip your family can read.
Our process
From WhatsApp to live billing
Five clear steps. Same-day go-live when you are ready.
-
WhatsApp
Message us your duka type and city — we take it from there on the call.
-
15-min callback
We call back in 15 minutes and walk your real bills.
-
Scope + best price
Fixed scope quote with best price guarantee in writing.
-
Build + train
We load your items, payments, and train staff on WhatsApp screen-share.
-
Go live + 30-min support
You bill the same evening. Quick support stays on WhatsApp.
Questions owners actually ask
What is the best kirana / duka billing software for Kenya?
The best fit is software built for neighbourhood counters — loose + packed items, customer credit, and M-Pesa, cash — with human support. Zeline maps your counter on a 15-minute callback and quotes with a best price guarantee.
Do you support M-Pesa, cash?
Yes. During onboarding we map billing to how your duka already takes money — including M-Pesa, cash — so day-end totals match reality.
What is your best price guarantee?
Show a comparable written quote for the same kirana scope. We beat or match it before you pay the build fee.
What is 30-minute quick support?
After go-live, WhatsApp us during support hours about billing, stock, or printers. A Zeline engineer responds inside 30 minutes.
How fast do you call back?
100% callback within 15 minutes. We match your Kenya local time on the call.
Can it work offline?
Yes. Keep billing when the net drops; sync when connectivity returns so the till still ties.
Do I need a barcode scanner on day one?
No. Start with search and favourites. Add a scanner when the queue needs it.
Can I track customer credit / khata / udhaar?
Yes. Family-wise ledgers with optional WhatsApp reminders — wording you approve.
Is this a supermarket ERP?
No. It is a counter app for a real duka. We skip modules you will not use and keep training to one evening.
How do we start?
WhatsApp your shop type and city. We call in 15 minutes, confirm scope, lock best price, then build and train.
Need this for Kenya, or a shop we have not listed?
Best price guarantee · 15-minute callback · 30-minute quick support. We call within 15 minutes on IST — we will match your Kenya time on the call.